Refund & Billing Policy

This policy explains how billing works for Operator and when refunds may be issued. It supplements our Terms of Service.

1. Subscription Billing

Operator subscriptions are billed monthly in advance, based on the subscription tier corresponding to the number of sub-accounts you connect. Your subscription automatically renews each billing period unless canceled before the renewal date.

2. Usage-Based Overage Charges

Each subscription tier includes a set number of “actions” (agent plan proposals and executions) per billing period, as described on our pricing page. If you exceed your included actions in a billing period, additional usage is billed as overage at the per-action rate disclosed on our pricing page at the time of your subscription. Overage charges are calculated based on your actual usage during the billing period in which the usage occurred and are invoiced at the end of that period.

3. Cancellations

You may cancel your subscription at any time through the billing portal accessible from your account. When you cancel:

• Your subscription remains active, and you retain access to the Service, through the end of your current paid billing period.
• You will not be charged for subsequent billing periods.
• Any overage accrued during your final active billing period will still be billed at period close.
• No partial-month refund is issued for the unused portion of a billing period you choose to cancel mid-cycle, except as described in Section 4.

4. Refunds

As a general policy, subscription fees already charged are non-refundable, except in the following circumstances, evaluated at our discretion:

• Billing error: if you were charged in error (e.g., duplicate charge, incorrect amount due to a system error), we will correct the error and issue an appropriate refund.
• Service unavailability: if the Service experienced extended unavailability materially preventing your use of it during a billing period, due to a failure on our part (not due to third-party platform outages, such as GoHighLevel or Anthropic outages, which are outside our control), you may request a prorated credit for that period.
• First-time new subscribers: We offer a full refund of your first-ever subscription payment if requested within 5 days of that payment, provided your organization has used 5 or fewer actions (plan proposals and/or executions) during that period. This grace period applies only to a customer’s first subscription payment ever, not to subsequent billing periods or repeat subscriptions after a prior cancellation.

Refund requests (for the circumstances described above, other than the first-time subscriber grace period, which has its own 5-day window) should be submitted to tyler.ocautomations@gmail.com within 30 days of the charge in question.

5. Disputed Charges and Chargebacks

If you believe a charge is incorrect, please contact us at tyler.ocautomations@gmail.com before initiating a chargeback with your bank or card issuer. We will work in good faith to resolve billing disputes directly. Initiating a chargeback without first contacting us may result in suspension of your account pending resolution.

6. Tier Changes

If you upgrade your subscription tier mid-cycle, the change takes effect immediately and the price difference is prorated automatically for the remainder of the current billing period, charged to your payment method on file. If you downgrade, the change will take effect at the start of your next billing period; you will retain your current tier’s benefits through the end of the period you already paid for.

7. Failed Payments

If a payment fails, we will attempt to notify you and may retry the charge. Continued failure to maintain a valid payment method may result in suspension of your connected sub-account(s) and access to the Service until payment is resolved.

8. Contact

Billing questions or refund requests can be directed to tyler.ocautomations@gmail.com.